RETURN POLICY
Every sale is handled with care and as much clarity and transparency as possible.
My goal is for you to be 100% completely satisfied with your purchase! Please read below to see how I can help you.
Q. Can I return the artwork I purchased?
A. All sales of original artwork are final. If you wish to return a reproduction print, a restocking fee amounting to 20% of the print cost will be applied. We are more than happy to exchange a print for you, though the restocking fee for the original print will still be applied, as we print to order and try our best to not have prints sitting in stock.
Q. How long do I have to return or exchange a print?
A. I accept print returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, we will be unable to make a return, so please be prompt! Please note the above restocking fee. Please note that this timeline is flexible during the winter holiday season. Please be aware an exchange may not arrive in time for Christmas if the new print is unable to be printed until after December 13th, as we fulfill exchange requests only after receiving the returned print.
Q. I purchased a print, but now it’s on sale. Can I have the discount applied retroactively?
A. I am happy to issue you a retroactive discount if the purchase was made within a week of the beginning of the sale.
Q. I had an issue. When will my replacement artwork ship / When will I receive my refund?
A. I will ship your replacement artwork and / or issue a refund only after receiving your return + communication via email.
Q. What packaging do I use to send the print back?
A. I ask that you return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! I am only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when we initially shipped the package. If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. I will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. I am unable to restock and sell damaged prints, so please make sure you package your print with care!
Q. My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with?
A. I am not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and am not liable for any damage incurred post-delivery. I work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for me to see damaged prints as it is for you to receive them.
That being said, this is how I typically handle situations that fall outside of my control:
Damaged Print: I am happy to reprint and ship your order at no extra cost to you if your print is damaged in transit. I ask that you return the print to my studio, either in the original packaging or in sturdy packaging purchased at your local post office. I am unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.
Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. I am unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, I am more than happy to forward it to your correct address, though I ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything that I can do on my end, so I am unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to the studio, I am happy to reship, but ask that you pay the for the additional postage. I am unable to reprint any order for free that has been not delivered, lost, or stolen.
Q. I ordered a print, but I’m unsatisfied with the colors now that it is in my space. What do I do?
A. Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. I am happy to exchange your print for another that will work better in your space! * Please see above for our exchange policy.
Please email diana@oliveblossomdesigns.com if you have any questions about your order, and we will work with you to sort out any issues!
Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has shipped along with a tracking number.
SHIPPING RATES
Shipping rates vary.
Charges for shipping and handling will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING
I ship to US Territories and APO Boxes.
Please email request a quote for shipping outside the US [Here]
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at diana@oliveblossomdesigns.com with your name and order number, and we will look into it for you.
* Terms of Use Policy*
PRINTABLE FILES, TERMS OF USE:
You CAN:
1. Print printable files for personal use.
2. Give away a printout as a gift (please no more than 3 times per printable)
You CANNOT:
1. Share the file with anyone via email, USB, or any other means.
2. Sell the printable file to anyone else.
3. Sell prints of the printable file to anyone.
4. Upload the high-resolution file to the web.
5. Use the printable files or printouts in giveaways.
6. Edit, manipulate, or use the printable file on products for sale.
7. Use printable files for ANY commercial use.
* Purchase does not transfer rights. Copyright of designs remains with the artist. By purchasing digital items from this site, you have agreed to the full terms of use listed above.
All artwork is the sole property of Diana Campos and is held under copyright (even after purchase ). The images, artwork, and contents of this website may not be copied, collected, or used for personal or professional gain without the written permission from Diana Campos. All images of artwork, sold or otherwise, are retained by Diana Campos.